Presented by Community Mediation Center
Monday, September 22, 2025 | 9:30 AM – 4:00 PM | Zoom
Free for CMC Volunteers, $60 for non-volunteers
Conflicts can escalate quickly — and it’s not always easy to know how to respond. Whether you’re a mediator, attorney, service provider, or community member, this full-day training will equip you with practical tools to recognize signs of escalation, assess risk, and respond with confidence, clarity, and compassion.
This interactive workshop blends lecture, small group activities, and roleplay-based learning. Together, we’ll explore the stages of conflict escalation, common triggers, and early warning signs. We’ll take a deep dive into how trauma can shape conflict behavior and how we can build trust through trauma-informed communication. You’ll learn how to assess for safety — both physical and emotional — and how to respond skillfully in volatile or emotionally charged moments.
We’ll also cover concrete de-escalation tools, including both verbal and non-verbal techniques, emotional regulation strategies, and ways to re-engage and reconnect after conflict. Special attention will be given to repairing ruptures and rebuilding trust, both during and after conflict.
By the end of the day, you’ll leave with increased confidence and a toolkit of de-escalation strategies that are grounded in empathy, awareness, and real-world practice.
Who Should Attend:
Open to all CMC volunteers, local attorneys and mediators, nonprofit professionals, service providers, and community members.
To register, email jen.comiskey@2mediate.org.