the neutral zone
a monthly publication by the Community Mediation Center
 

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the neutral zone


vol.6 issue 10
12.06

 

 

Content

- News and Updates

Winter Holiday Party 12/15

Training for General Sessions Volunteers

- News from the Front

- Thank Yous

- Meet Amy Goff

- Do Parties Sing the Mediators Song?


- Legal Language

- Tennessee ADR Commission Suspends Rule 31 Mediator

- Mediation Toolbox
 


read the neutral zone online!

Quid Novi?
News and Updates:

CMC Dates: 
December 13 CMC Executive Committee Meeting, 1-2pm, CMC Gay Street Conference Room
January 25 CMC Board Meeting and Liaison Board Meeting, 5:30-7:30pm, CMC Juvenile Court Annex Conference Room


 

DECEMBER 15
Friday, 5:30-8:30PM

CMC & TVMA COLLABORATIVE
WINTER
HOLIDAY PARTY
AT TVUUC (CLICK FOR MAP)!
As we did last year, please bring a potluck dish and plenty of good cheer.  We'll have music and warm candlelight, and will honor all our volunteers for
the massive amount of work they've done this year!   (Isn't it scary to see the word "winter"
not to mention 2007???) 

Email or call Jen at 215-6570 if you have questions about what to bring.  CMC will supply beverages, plates, silverware, music and will light the fire in the fireplace!

 


JANUARY 26-27, 2007 


CMC is collaborating with Knox County General Sessions Court and our colleagues at University of Tennessee College of Law Mediation Clinic to present a special training for RULE 31 CIVIL MEDIATORS who would like to volunteer to mediate civil cases of all shapes and sizes in General Sessions Court.  The training will be held at the Law School
on Friday, January 26, from 4-8 PM and on Saturday, January 27, from 9 AM- 12 NOON.  Free Parking, free supper, and a chance to give and get back. 

Everyone knows that the only way to be a great mediator  is to PRACTICE, PRACTICE, PRACTICE!  (Just like how you get to Carnegie Hall!)  While we can't guarantee successful outcomes, we can certainly guarantee interesting cases and disputants...think "Judge Judy" without having to lecture the parties!

Go online to apply or call our office at 594-1879.

 

 

 

NEW YEARS RESOLUTION!

FOSTER CARE REVIEW BOARD MEMBERS NEEDED
IN KNOX COUNTY

If you are interested in serving on Knox County Juvenile Court's Foster Care Review Board, please contact Sally Swanner at 215-6436.  The FCRB is appointed by Judge Irwin to review all cases of children in state DCS custody to make sure no child falls through bureaucratic cracks and that all children are "parented" well by the State while they are in custody.  Several CMC mediators serve or have served on the Board.

The time commitment is surprisingly small for how much impact the volunteer work has.  The Board meets the first Tuesday of each month, from 5PM-7PM at the Juvenile Court on Division Street. Members are assigned to one of eight panels which then review 4-5 cases each (depending on the case load), by interviewing the children along with responsible adults---foster parents, group home reps, biological parents, service providers and caseworkers.  All citizens who care about improving the system and making a difference in the lives of children should apply---the child welfare system is an amazing thing, but it takes "watchdogs" who will make sure it keeps ticking properly for the benefit of the kids.


 TVMA Dates: 
January 16  (3rd Tuesday), TVUUC, 6:30pm social time, 7-8pm, Presentation about the Transformative Mediation Framework, and how it differs from the more familiar evaluative and facilitative (agreement-driven) models, and comparison to CMC's phase model.  CME/CLE I hr.  $5 for members, $35 for non-members.


Knoxville Bar Association dates:
KBA Lunch and Learn at Calhoun's on the River, at 12 noon ($35 members, $50 nonmembers):

:: December 7, 2006 
"Keep the %*#!@ China -- or How to Settle a Divorce Case"

Featuring:
Bernard E. Bernstein, Bernstein, Stair & McAdams, LLP
Bernie Bernstein has been a prominent member of the legal community, and the community at large, in Knoxville (and beyond) since founding his law firm in 1959. Utilizing his business background, he has developed a reputation for professional excellence while focusing his practice on civil litigation, domestic relations, business litigation, commercial law and real estate matters. At the same time, he has served on the board of directors and/or as an executive officer for numerous companies and charitable organizations, he has served as an adjunct instructor at UT law school, and he has been an active member of various legal associations at the local, state and national level. This is your opportunity to gain new insights from an award winning litigator on how to settle emotionally charged cases.

KBA ADR Section:  Events will always be held at Anderson, Reeves & Herbert, P.A. - 2607 Kingston Pike, Suite 130 (Tyson Place), at 5:30-6:30pm on the first Monday of the month.  They each have been approved for 1 hr CME/CLE.  $15 for KBA members; $25 for nonmembers. ($5 extra the day of the event.) Nonattorney nonmembers pay the same price as attorney members!

:: January 8, 2007 (Note Date Change) "Pro Bono Mediation Opportunities in Knoxville: How pro bono work assists mediators, lawyers, the courts, the profession, and our bottom line."
Speaker:
Jackie Kittrell, Executive Director, Community Mediation Center
- Local and state-wide professional mediator networks (TVMA, TAPM, TCMA)
- Community Mediation Center history and programs
- Knox County General Sessions Court opportunities (overview of training and procedures)
- Knox County family mediation opportunities (divorce, post-divorce, Knox County Juvenile Court unmarried parenting mediation)
- Parenting Education Seminar (PES) presentations on parenting medi

 

 

 

news from the front (office):

These past few months have been very busy ones for CMC.  Our recent work is focused on making CMC more sustainable and more responsive, allowing us to do what we do even better, and allowing us to add new programs. 

We are right in the middle of our annual donor appeal and encourage everyone to send in their gifts and pledges. As you can see below, responses are coming in steadily, and we feel extra thankful this year for the outside support. 

As many of you already know, most of our workload comes from assessing, scheduling, and mediating parenting cases for low-income never-married parents referred from the Child Support Division. Up until now, our juvenile work has been under-funded, primarily because of the high percentage of the petitioners in that Court are the self-represented indigent and working poor.  Our annual caseload in Juvenile Court is approaching 500 disputes. (You know how many parties that amounts to!) Our mission is to provide mediation services regardless of the ability to pay, but with the precipitous decrease in state support, that mission has been in jeopardy.  Our new Juvenile Judge Tim Irwin has done everything he can do to support our work doing parenting mediation for never-married parents who find themselves lining up to file petitions to create or modify a parenting plan. He recently issued an order requiring all cases filed in Juvenile Court, even the cases filed by the State for child support enforcement (a huge docket all by itself), to be counted toward the "dollar bill" required by Knox County to provide monthly support, so we hope we'll be able to sustain our work for the Court. 

We have also been getting more and more referrals from local agencies and nonprofits, as well as calls from people who want a civilized and cost-effective way to resolve disputes without the starting point being a legal filing; they are able to pay our sliding scale rate calculated on family size and income.  This program is part of CMC's historical fifteen year "niche" to provide mediation services across income lines.   

Our General Sessions Mediation Program is so popular, we need more volunteer mediators to participate.  Sessions judges, dealing with an ever-increasing docket and many self-represented parties, are happy when parties can resolve their disputes themselves "day of court" and announce the results.  We will be working with Becky Jacobs and the Mediation Clinic at UT College of Law to train law student mediators and will be recruiting and training experienced Rule 31 Civil mediators to volunteer to co-mediate civil cases. Its a great way for mediators to gain valuable experiences while helping parties solve their own disputes and alleviating the Court's heavy docket. Needless to say, an essential component to all the success this program has enjoyed is the invaluable "Mr. Mediation", Bob Swan, the judicial clerk and administrator for Knox County General Sessions Court, and the Director of its Mediation Program.

CMC is a charter member of our new 22 member state-wide mediation coalition, Tennessee Coalition for Mediation Awareness---click here to see our press release proclaiming Mediation Day in Tennessee.  Our own Knox County Mayor Ragsdale and Knoxville Mayor Bill Haslam declared Mediation Day as well.  Click here to see the list of 22 Coalition members!  In 2007, the Coalition will be focusing on Peer Mediation and Safe Schools issues, working on creating momentum for such programs through the schools, local bar associations and universities.

CMC also wants to make peer mediation and conflict resolution training in our schools a priority this year.  We will be looking for members of our mediation community to serve on our CMC Peer Mediation Advisory Committee, so if you're interested, please call or email and let us know.

I've also been busy getting our website in order and haven't had time to put out a newsletter this fall. Please check out how we're coming along at www.2mediate.org  Here are some highlights:

We have a place to check for mediation news, as well as state and local events.

Volunteers can now apply online for our mediation training, both basic training and our General Sessions Civil training.  In the future, we hope do have some online training modules available. New volunteers can also read an FAQ about what it takes to become a CMC community mediator.  You also can get to know our mediators, staff, and board.

We now have ways for clients to pay online and for potential Santa Clauses to donate online!  You can even shop online, and through our partnership with Amazon.com, 5-10% of the proceeds come back to us!

You can also help CMC grow and fulfill its mission by volunteering to serve as a mediator or committee member.  Click here to explore other ideas for volunteering.

We have social services resources listed online for clients and mediators to use in mediations, and we are beginning to collect mediation links of all kinds, including legal information links. 

We are beginning to collect mediation stories from each other, edited in the interest of protecting confidentiality, so that we may begin to learn from one another's experience. 

Soon, we will have an interactive "mediators only" section of our website so that we can schedule easier with our volunteers.  It will be password protected, and will include a real-time "talk box" for immediate responses to questions.

As many of you already know, who do family and juvenile mediations at our "double-wide trailer" annex at Juvenile Court, each of our three mediation rooms is now equipped with a computer with wireless connections to the internet and to our office printers.  When all the connections work, mediators have been able to use the AOC-provided fill-in Word forms for parenting plan orders and MDAs, filling them out during the mediation and then printing them for signatures.  In the near future, we plan to have a lobby computer set up for clients to use so that they can explore our website and mediation links, pay online, and watch orientation DVDs while waiting for mediation to begin. 

So stay tuned to the Neutral Zone and become aware of all the possibilities for serving our community and learning the fine art of mediation at the same time!  We really need your enthusiasm and participation (as well as your donations!).

--Jackie Kittrell, Executive Director
 

 

 

 

hank you!

We have quite a few heroes to thank this month.  As many of you know, we have been sending out letters and "calling all cars" to support CMC financially and with volunteer assistance.  Many of you have responded, as you always do!  Many have come forward for the first time.  One wonderful attorney, an elder statesman and Rule 31 civil mediator in our legal community, called and said, "I've gotten a letter from someone on your board asking for a donation, but I've never heard of CMC.  Tell me about what you do."  Needless to say, I loved receiving that call and responding to his questions.  He not only made a donation, but also volunteered for our January General Sessions Civil Mediation Training especially designed for busy Rule 31 mediators who would like to volunteer in Sessions Court on weekdays. 

Please join me in thanking the following donors who gave so generously in November.  When you see them out and about this season, give them a big smile (or hug!) and show them how grateful we are for their support.

Lucinda Albiston, Esq.
Robert Campbell, Esq.
Hon. Richard Baumgartner
Pamela Brown
Luis Bustamante, Esq.
Butler, Vines, & Babb Law Firm
Peggy Comstock, Esq.
James Kelly Giffen, Esq.
Paul Hogan, Esq.
Marsha Hupfel
Jim Johnson
Steven Johnson, Esq.
Donelson Leake, Esq.
James LeFevor, Esq.
Sherry Mahar, Esq.
Janet McMullen
Betsy Meadows, Esq.
Marcie Meldahl
Emil Muly
R. Franklin Norton, Esq.
J. Gregory O'Connor, Esq.
Wanda Olson
Barbara Pelot, City Council
Cecilia Petersen, Esq.
Dale Robinson
Virginia Schwamm, Esq.
Schwamm, Albiston & Smith Law Firm
Donna Smith, Esq.
Hon. Bill Swann
Dudley Taylor, Esq.
Bill Vines, Esq.
Dick Zivi

 

 


eet Our Board

Amy Goff has been associated with CMC for many years, although she is not a mediator.  She has chosen to give of her time and energy by serving on the Board and for the past two years on the Executive Committee as an At-large member.  Ms. Goff is one of our favorite people in the world; with her instinctive business acumen she routinely helps us balance our wish to do good with our need to be sustainable so that we can continue to do good!

Amy is a native Knoxvillian who attended Farragut High School and then got her BS in Nutrition and her MS in Food Systems Administration at the University of Tennessee.  She worked hands-on at Kroger during her schools years and for awhile afterward.  She worked for Food Lion for 16 years, beginning in 1986, filling various positions in locations across the Southeast region.  She "retired" in 2002 and began to volunteer at SCORE (Service Corps of Retired Executives), and at CMC.  She began her second career by opening Events@Sherlake in 2005.  And she has the most creative Christmas decorations I've seen this year!

Every one of our current Board members have given their all this year, and have agreed to stay on for next year's term.  We will also be looking to add new board members, so if you would like to serve in that capacity, please let us know, and we can speak to you about the commitment and level of participation the Board expects. 
 

 

 



DO PARTIES SING THE MEDIATOR'S SONG?

This month, in the holiday spirit of giving, I am passing along this wonderful meditation on mediation, from one of my favorite online publications, The School Mediator.  Peer mediation is not so different at all from "regular" mediation, and these observations rang very, very true to me:

This morning, as is my habit, I sang a little melody of my own creation while I got ready for work.

A few minutes later I noticed that Ruby, my very musical six-year-old, was passionately singing a variation on the same theme.

When I joined her in singing, Ruby told me to stop (as is her habit). She said that she wanted to sing her song by herself.

Apparently, Ruby wasn't aware that I had influenced her to sing that particular tune.

Over the past few months, I have come to appreciate that we do this all the time: Mediators influence parties, profoundly and often without intention, to make specific choices or behave in particular ways.

Not long ago, I would have found this notion heretical.

I understood the role of the mediator to be more limited: that is, to help parties understand themselves and if they chose, each other, better; and to assist parties in deciding, "on their own," how they wanted to move forward.

If anything, I prided myself on my ability to refrain from persuading.

Yet influence and persuasion have been on my mind a great deal this Fall.
The first two issues
of this year's newsletters, for instance, have focused on intake interviews, an exercise in persuasion if ever there was one.

More recently, I picked up Malcolm Gladwell's popular book
The Tipping Point
. In his effort to explore why some people are unusually persuasive, Gladwell describes research that demonstrates the subtle nature of influence.

In one study, conducted just prior to the 1984 US presidential election, subjects were asked to rate the emotional content of television news anchors' facial expressions. Research subjects watched 2.5 second videotaped segments of the anchors introducing stories about the two presidential candidates. All reference to the candidates were deleted, the sound was off, and the subjects had no knowledge of what the anchors were discussing.

The subjects' ratings revealed a marked bias on the part of one of the three anchors (Peter Jennings of ABC News) for one of the candidates (Ronald Reagan). But astonishingly, researchers went on to find that television viewers who had watched Peter Jennings were more likely to vote for Reagan than voters who watched the other two anchors. Accounting for other factors (that Reagan supporters might have chosen to watch Jennings because of his bias, for instance), the research suggested that this barely perceptible aspect of Jennings' behavior influenced the way people voted.

Gladwell cites this and other studies to stress that when it comes to influence and persuasion, not only can very "little" things make a big difference, but the people affected are often unaware that they are being influenced.

Furthermore, when we communicate, it is likely impossible to not influence one another.

Consider Boston College professor
William Condon's close study of videotaped conversations. Viewing the conversations in 1/24 of a second intervals revealed what he called a "synchrony" between a listener's body and a speaker's voice.

Unconsciously, the muscles in a listener's head, hands, shoulders and arms respond and become synchronized with the speaker's words. When I say something, within milliseconds, your body reacts.

Furthermore, volume, pitch, the number of speech sounds per second, even the length of pauses between utterances becomes harmonized.

Interpersonal communication, it turns out, is a far more intricate process than many of us think. It is like a dance, with each party unconsciously and instantly responding to the other's lead.

Is there any doubt that this form of persuasion is going on during mediation?

ท When mediators make their opening remarks in a calm and thoughtful tone, they influence parties to be similarly calm and measured.

ท When mediators listen empathetically and without judgment to one party's story, they influence other parties to do the same.

ท When a party expresses his desire to "run out the door rather than talk about this stupid sh#&!," the displeasure that registers upon even the most skilled mediator's face will surely influence that party's decision to stay or leave.


We have no choice but to embrace the fact: Everyone--mediators included--has undeniable and likely inescapable persuasive powers.

Mediators certainly don't force parties to make choices; we even strive to withhold our opinions.


But in significant ways, parties sing our song.

~ Peer Mediation Insights, from the desk of Richard Cohen, The School Mediator, Vol. VI, 11/06.

 

 


Our staff email addresses:

Jackie Kittrell:  jkittrell@2mediate.org
Sharon Upshaw:
supshaw@2mediate.org
Jen Comiskey: 
jcomiskey@2mediate.org  

Our contact info:

912 South Gay Street
Suite L-300
Knoxville, TN  37902
(865) 594-1879, voice
(865) 594-1890, fax

Juvenile Annex office
(865) 215-6570, voice
(865) 215-6564, fax

Website:  www.2mediate.org

 

 


L
egal Language

By Don K. Ferguson
(CMC volunteer mediator in Knox County General Sessions Court and author of the "Grammar Gremlins" column that appears in The Knoxville News-Sentinel every Sunday.) 

felony and misdemeanor

The difference between a felony and a misdemeanor is determined solely by the possible punishments. In most states, a felony is punishable by death or by imprisonment for a year or more, while a misdemeanor is any crime with a lesser punishment.

--A Dictionary of Modern Legal Usage.


 

 

Fun with Wikipedia Language!
(the free encyclopedia anyone can edit...)

Collaboration

Mediation

Arbitration

Restorative Justice

Collaborative Divorce

Alternative Dispute Resolution
This page is in need of attention from an expert! In the Wikipedia system, users edit the pages, with some sort of oversight system...

 

 

 

Life can only be understood backwards, but it must be lived forwards.
 
-- Soren Kierkegaard
 

 


Tennessee's ADR Commission Issues it's First Opinion:  Rule 31 Mediator's Listing is Suspended

Yes, that's right!  One mediator down...in Dyersburg!  Read the full decision here.

A complaint was made about a Rule 31 family mediator (an non-attorney mediator) by the attorney representing one of the parties in a divorce proceeding.  It seems that the mediation was not successful---of course, that's how the disagreeable seeds of a complaint begin to take root!  The mediator terminated the mediation and wrote his Final Report to the judge who had referred the case.  So far, so good. 

The mediator went one step too far, though, by providing some explanation to the judge about WHY the parties reached impasse.  He wrote in his report, “I experienced some problems in this mediation which I feel the court should be aware of… It is my opinion that [one party] cooperated and acted in good faith. Their settlement offer in light of the evidence presented to me was reasonable. Lastly, I found that the [other party] did not mediate in good faith.” 

In other words, it sounds for all the world like one of the parties agreed with the mediator and one didn't!

The Commission cited to Rule 31(10)(d), saying: "This section of the Rule specifically provides that a Rule 31 Neutral shall 'Preserve and maintain the confidentiality of all information obtained during Rule 31 ADR Proceedings and shall not divulge information obtained by them during the course of Rule 31 ADR Proceedings without the consent of the parties, except as otherwise may be required by law.' The Rule does not permit the mediator to express his/her thoughts to the court or anyone else, as to whether parties have mediated in good or bad faith or allow the mediator to tell anyone what was said in the mediation."

That the mediator wrote what he did in his Final Report to the court constituted a violation of Rule 31(5)(a), which describes the only things that a mediator can tell a judge about a mediation: “(i) whether both parties appeared and participated in the Rule 31 ADR Proceeding; (ii) whether the case was completely or partially settled; and (iii) whether the Rule Neutral or Rule 31 Neutrals request that the costs of the neutral services be charged as court costs.” The Commission found that the Rule does not permit the mediator to tell anything more.  In that regard, it was also held that the mediator violated section 10(d) of the Rule, on confidentiality of the mediation, to “[p]reserve and maintain the confidentiality of all information obtained during Rule 31 ADR Proceedings and shall not divulge information obtained by them during the course of Rule 31 ADR Proceedings without the consent of the parties, except as otherwise may be required by law.”

We know from an earlier case, McMahan v. McMahan, a mediator can be asked, at least by a judge, to testify about the actions of a party to mediation, not their words. In the McMahan case, the mediator was asked whether or not the wife in a divorce mediation, herself a mediator, had the capacity to mediate---whether she was in her "right mind" or was too ill to mediate.  The mediator answered only to the effect that the wife had appeared to be lucid and was able to sign the agreement to mediate.

In the ADRC case here, the mediator was suspended because he expressed, in essence, the content of the mediation.  To say that someone did not mediate in good faith, while the other made a reasonable offer, is to say too much about the thoughts and feelings of the parties and to possibly influence the tribunal about the ongoing dispute.

Procedurally in this matter, the complaint was filed against the mediator in 12/05** a year after the mediation had occurred.  A hearing before the ADR Commission Grievance Committee in 3/06, with Response Statements by the Complainant and Mediator filed in 5/06. Their attorneys then filed briefs in 9/06, and the full ADR Commission issued its written opinion (three and a half pages) in 11/06.

**Because the title of the ADR Commission opinion is DECISION OF ALTERNATIVE DISPUTE RESOLUTION COMMISSION ON GRIEVANCE FILED JANUARY 3, 2006, and the complaint was dated 12/29/05, I'm assuming that the complaint/grievance is considered filed when received by the Commission.
 

 

 

 

 

 

 

M e d i a t i o n  
T o o l b o x

 

 

:: Federal Mediation and Conciliation Services

:: Renaissance Lawyers

:: What trial lawyers want from mediators (from New Zealand, but could've been a Knoxville lawyer with a Aussie accent!) Turn up your computer volume--this lawyer's voice is at a rather low register.

:: Current (Summer 2006) and past issues of the Tennessee ADR Newsletters.  Published online by the AOC, very good articles and resources are contained in each issue.  Also, if you're a Rule 31 mediator and are NOT getting a copy of the Tennessee Bar Association ADR Section newsletter, please let Marnie Huff, the new section chair, know that.  Email her at marniehuff@bellsouth.net

:: JAMS is a for-profit mediation center and has quite a few online resources for mediators and arbitrators to explore: international, governmental, mass torts and class action, bankruptcy, are just a few of their areas of ADR expertise.  Here is a pdf document entitled JAMS Guide to Dispute Resolution Clauses for Commercial Contracts.

:: Learn more about the Transformative Mediation framework from the Institute for the Study of Conflict Transformation.

:: 4 in 10 U.S. Children Born in 2005 Were Out of Wedlock, But The Teen Birthrate Dropped Births among single mothers rose most dramatically among women in their 20s. The Teen birth rate actually dropped in 2005 to its lowest level on record. The overall rise reflects the growing number of people who are putting off marriage or living together without getting married.

:: Assessing Parent Education Programs for Families Involved with Child Welfare Services: Evidence and Implications  Little is known about the effectiveness of parent education programs offered at various stages of the child welfare continuum. This review includes outcome data generated from 70 of the most rigorously evaluated parenting education programs with families determined to be at-risk of child maltreatment and/or abusive or neglectful. Downloadable 56 page pdf file.

:: Does a Sperm Donor Have Parental Rights?
The Kansas Supreme Court will hear a case challenging the constitutionality of a 1994 Kansas law which says a sperm donor has no parental rights unless he has a written agreement with the mother. The court will hear arguments December 4, 2006 and should rule in February, 2007.

:: For a peek into the court room, go to The Trial Lawyers Resource Center, a good blog site.  Look especially at the references to mediation and settlement.  (Thanks to one of my favorite blogs for the reference, Mediatorblahblah.

 

 

 
Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral.
-- Paulo Freire